FALCON DENTAL LAB, CORP
TERMS & CONDITIONS
These Terms & Conditions (this “Agreement”) governs your (“you”, “your” or “Customer”) use of the services of Falcon Dental Lab, Corp ("we," "our," or "us"). By using our services or placing an order with us, you agree to comply with and be bound by this Agreement. If you do not agree to the following terms, please do not proceed with placing an order. This Agreement shall apply to all products and services provided by us. We reserve the right to revise this Agreement in our sole discretion at any time and without prior notice to you other than by posting the revised Agreement on our website.
1. General Terms.
1.1. Eligibility.
To place an order, you must be a licensed dental professional, practice, or institution. By placing an order, you affirm that you are legally authorized to purchase and use dental products and services for professional purposes.
1.2. Account Creation.
In order to order products or access certain services, you may be required to create an account with us. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized access to your account.
2. Product Orders and Shipping.
2.1. Product Orders.
By placing an order, you agree to pay for the products as listed on our site or invoice, subject to availability. We reserve the right to cancel or refuse any order at our sole discretion.
2.2. Shipping Terms.
(a) Shipping Methods and Costs.
We offer various shipping methods to deliver your orders safely and efficiently. Shipping costs are calculated based on the weight, size, and destination of your order. Shipping method will be clearly communicated at the time of checkout, and the shipping method will be confirmed before sending your order.
(b) Order Processing and Shipping Time.
Orders will be processed and shipped within Two (2) business days once the order is completed and payment is confirmed. Please note that production times for custom products may vary and could extend the order processing time. You will be notified if there is any delay in processing your order.
(c) Shipping Delays.
While we make every effort to ensure timely delivery, we are not responsible for delays caused by shipping carriers or other external factors beyond our control (e.g., weather conditions, customs, strikes, etc.). If a delay occurs during transit, we will notify you and provide tracking details so you can follow the status of your shipment.
(d) Damages or Loss During Shipping.
In the rare case that your order is damaged or lost during shipping, please notify us within Forty Eight (48) hours of receiving the product and, in the instance of damage, submit to us a photograph and detailed description of the damage. We will assist you in filing a claim with the shipping carrier and take steps to resolve the issue. However, please note that we are not liable for damages or losses caused by the shipping carrier.
(e) Shipping Carrier Responsibility.
Once the order leaves our facility and is in the possession of the shipping carrier, we are no longer responsible for delays, damage, or loss during transit. It is the responsibility of the Customer to report any shipping-related issues (such as delays, damages, or missing items) directly to the carrier. We will provide tracking information and assist where possible, but the shipping carrier is ultimately responsible for the shipment once it has been handed over.
(f) Incorrect Shipping Information.
It is the Customer’s responsibility to provide accurate and complete shipping information, including the correct address and contact details. If an order is returned due to incorrect shipping information provided by the Customer, additional shipping charges may apply for re-shipment.
(g) International Shipping.
For international orders, customs fees, duties, and taxes are the responsibility of the Customer. We cannot predict or control these fees, and they are separate from the shipping cost. We recommend that international Customers check with their local customs office for any applicable charges before placing an order.
(h) Refunds or Replacements for Shipping Issues.
If your order is deemed damaged or lost during shipping at the fault of the shipping carrier, or if your package is returned because the shipping carrier is unable to find you or contact you, you shall be responsible to process any claims or losses directly with the shipping carrier.
If your order is damaged or lost during shipping due to our negligence or mistake, you will first need to submit such a claim directly with us along with photographs and a detailed description of the damage and, if your claim is successful, we will offer either a remake or replacement of the product at no extra cost to you.
Refunds for shipping-related issues are only offered when a claim has been processed and authorized by the shipping carrier.
3. Payments and Pricing.
3.1. Payment Terms and Methods.
(a) Accepted Payment Methods.
We accept payment via Bank Transfer (Wire Payment) or Credit Card (Visa, MasterCard, American Express).
(b) Full Payment Before Production.
At our discretion, we may require full payment before production begins. Once an order is confirmed, if payment is not made within 24 hours, the order will be automatically canceled. Orders will only be processed and production will begin after full payment is received and confirmed. If full payment is not made upfront, the order will not proceed until payment is secured.
(c) Payment Upon Receipt.
For certain orders, we may offer the option of payment upon receipt. Payment must be made within Three (3) days from the delivery of the order to the clinic. If payment is not received within this period, a late fee of Two Percent (2%) per day will be applied to the outstanding balance, with a maximum late fee of Twenty Eight Percent (28%) (2% per day for 14 days). Orders will not be processed or shipped until payment is received and confirmed.
(d) Late Payment and Future Orders.
If payment is not received within Fourteen (14) days of the invoice date (including late fees), the production of any future orders will be stopped until the outstanding invoice is fully paid. This includes both new orders and orders already confirmed. All overdue balances must be settled before new orders can be processed. Once payment is confirmed, production will resume and new orders will be processed promptly.
3.2. Invoice Issuance.
All invoices will be sent electronically to the email address provided during the order process. The invoice will be generated and emailed after the order is confirmed. Please ensure that your email address is accurate to avoid any delays.
3.3. Product Information and Pricing.
While we make every effort to ensure the accuracy of our product descriptions and pricing, errors may occur. We reserve the right to correct any errors in pricing, descriptions, or availability before or after an order is placed. If an error is discovered after you place an order, we will notify you and offer you the option to cancel or proceed with the corrected terms. Please note that due to specific requirements or customizations, there may be additional charges beyond the regular price. Any such charges will be discussed with you and agreed upon before the order is processed.
3.4. Discounts and Promotions.
We may offer discounts and promotional pricing at our discretion. Discounts are not retroactive and cannot be applied to prior orders. Promotions are subject to change without notice.
4. Refunds, Adjustments, and Warranty.
4.1. Refund Policy.
Due to the custom nature of our products, we generally do not offer refunds once items are manufactured or shipped. However, we will consider refunds in specific cases where products are defective, faulty, or not made to the agreed-upon specifications.
If you receive a product that is defective, faulty, or not in accordance with the specifications outlined in your order, you must notify us within Two (2) days from receipt of the product and submit to us photographs and a detailed description of the damage. Upon verification of the issue, we will offer the following options: (i) a remake of the product to meet the correct specifications; or (ii) a replacement of the product if it is deemed defective or faulty.
In cases where a refund is warranted, the refund will be processed within Seven (7) days of approval. Refunds will only be issued under the following circumstances: (i) the product is defective or faulty; (ii) the product was not manufactured to the agreed-upon specifications or custom requirements; or (iii) the product was damaged during shipping, and a claim for damages has been submitted and verified.
Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping costs and other service fees are non-refundable unless otherwise specified.
4.2. Remakes and Adjustments Policy.
We are committed to ensuring the quality of our work. If a product is found to be defective or does not meet the agreed-upon specifications, we will, at our sole discretion, either remake or adjust the product free of charge. Remakes or adjustments are not provided for issues arising from incorrect impressions, incomplete information, or Customer error. I agree that the selected color, shade, brightness of the structure may differ slightly from the color of the already fixed structure. Since the all-ceramic structure has a number of physical properties, such as refraction of light, the color of the tooth shining through the structure, and under different lighting conditions and colors of surrounding objects, the structure can change color shades.
We do not take financial responsibility for any patient-related expenses arising from a remake of the product that was produced according to the provided specifications. In case a remake or replacement is necessary, any costs related to the patient's treatment will be the responsibility of the Customer. We will cover only the shipping cost of the remade product, and the shipment will be sent via the same method as the original order.
4.3. Warranty.
We offer the following warranty periods for our products. These warranties cover manufacturing defects but do not include damage caused by improper use, neglect, or unauthorized modifications. If a product fails due to a manufacturing defect within the warranty period, we will repair or replace it at our discretion.
Ceramic restorations – One (1) year warranty
Zirconia restorations – One (1) year warranty
Plastic restorations – Three (3) months warranty
Surgical guides and TMG splints – One (1) month warranty
Titanium structures – One (1) year warranty
5. Customer Obligations.
5.1. Customer Responsibilities.
You are responsible for providing accurate and complete information when placing orders, including patient information, prescription details, and any other relevant instructions. Failure to provide such information may result in errors or delays, for which we are not liable.
5.2. Prohibited Activities.
You agree not to engage in any activity that could harm our business, such as fraud, misrepresentation, or other illegal activities. You may not resell or distribute our products without prior written consent.
5.3. Customer Representations.
You represent and warrant that you: (i) have the full power and authority to enter into and perform under this Agreement; (ii) are a licensed dental professional, practice, or institution; and (iii) will comply with all applicable laws, rules, and regulations.
6. Intellectual Property and Notifications.
6.1. Intellectual Property.
All content, designs, and intellectual property used in connection with our products and services are owned by us or our licensors and are protected by copyright, patent, trademark, and trade secret laws. You may not use any of our intellectual property without our prior written consent.
6.2. Notifications and Newsletter.
By using our services, you consent to receiving emails and notifications from us related to your orders, updates, promotions, and other relevant information. You may opt out of marketing communications at any time.
7. Liability and Legal Protections.
7.1. Limitation of Liability.
We shall not be liable for any indirect damages, special damages, incidental damages, consequential damages, punitive damages, or lost profits arising from the use of our products or services. Our liability is limited to the cost of the product or service purchased. This includes, but is not limited to, any losses due to defects, delays, or issues with the products.
7.2. Indemnification and Limitation on Damages.
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use or misuse of our products or services, including but not limited to claims resulting from professional malpractice or patient injury. If you have to indemnify us under this Section, we will have the right to control the defense, settlement, and resolution of any claim at your sole expense. You may not settle or otherwise resolve any claim without our express written permission.
7.3. Governing Law and Jurisdiction.
These Terms and Conditions are governed by and construed in accordance with the laws of state of Florida. Any disputes will be resolved under the exclusive jurisdiction of the courts of state of Florida.
7.4. Dispute Resolution.
In the event of any dispute, the parties agree to first seek resolution through good faith negotiation. If a resolution cannot be reached, the parties agree that any such unresolved controversy or claim shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Claims shall be heard by a single arbitrator, unless the claim amount exceeds one hundred thousand dollars ($100,000), in which case the dispute shall be heard by a panel of three (3) arbitrators. The place of arbitration shall be Broward County, Florida, unless otherwise mutually agreed to by the parties. The arbitration shall be governed by the laws of the State of Florida. The prevailing party shall be entitled to an award of reasonable attorney fees, if awarded by the arbitrator(s).
In the event of a dispute arising out of this Agreement and not subject to the arbitration provision above, the prevailing party shall have the right to collect from the other party its reasonable costs and necessary disbursements and attorneys' fees.
7.5. Force Majeure.
We will not be held liable for failure to perform any obligations under this Agreement if such failure is due to causes beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or supply chain disruptions.
7.6. Termination Clause.
We reserve the right to terminate any agreement or Customer account for breach of these Terms and Conditions or for any conduct that we deem harmful to our business or reputation.
7.7. Miscellaneous.
This Agreement contains the entire agreement and understanding between the parties regarding the subject matter contained herein and supersedes and replaces all prior negotiations or proposed agreements, written or oral. Every provision herein is intended to be severable. In the event any term or provision hereof is declared to be illegal or invalid for any reason whatsoever by a court of competent jurisdiction, such illegality or invalidity shall not affect the balance of the terms and provisions hereof, which terms and provisions shall remain binding and enforceable.
7.8. Contact.
For any inquiries, please contact us at ordersfalconlab@gmail.com or by phone + 1-727-888-0555
7.9. Binding Agreement.
By placing an order or using our services, you acknowledge that you have read, understood, and agree to this Agreement.
7.10. Reserved Rights.
Any rights not expressly granted herein are expressly reserved by Falcon Dental Lab, Corp.
© 2025 Falcon Dental Lab, Corp
* This Agreement was last updated April 28, 2025